Support

A question, an idea or a problem with Pathive? Write to us: hello@pathive.app. We usually answer within 2 business days.

Mentioning the app version (at the bottom of the Profile screen) and your device helps us help you faster. There is no need to include personal details about your goals.

Common questions

How do I move my account to another phone?

Save your account in Profile with your e-mail address or Apple. Sign in the same way on the new phone and your goals come with you.

How do I cancel Pathive Pro?

In Settings → Apple Account → Subscriptions on your iPhone, or in the app under Profile → Subscription → Manage subscription. Pro stays on until the end of the period you paid for.

Pro does not show on my new phone.

After signing in with your saved account, tap Profile → Subscription → Restore purchases.

I would like a refund.

Apple takes the payments, so refunds are requested at reportaproblem.apple.com.

How do I delete my account?

Profile → Account → Delete account. For details and deletion without the app, see Account deletion.

Does Pathive give medical or financial advice?

No. Routes and suggestions are general guidance; see the Terms of Use.